Privacy Policy
Last Updated: December 7, 2025
Introduction
LV Solar Panel Cleaning ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Information You Provide Directly:
- Contact Information: When you fill out our contact forms, request a free estimate, or contact us, we collect your name, email address, phone number, and home address.
- Service Information: Details about your property, existing solar panels, and service preferences you provide when requesting our services.
- Payment Information: Credit card and billing information when you make purchases through our website. Payment processing is handled by secure third-party providers.
Information Collected Automatically:
- Browsing Data: IP address, browser type, pages visited, referring URL, and time spent on our website.
- Cookies: We use cookies to enhance your browsing experience and analyze website traffic.
- Google Analytics: We use Google Analytics to understand visitor behavior and improve our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To respond to your inquiries and provide customer support
- To process service requests and send related confirmations
- To send promotional emails and marketing communications (which you can opt out of at any time)
- To analyze website usage and improve our user experience
- To comply with legal obligations and prevent fraud
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our website, conducting our business, or servicing you.
- Legal Compliance: When required by law or to protect our legal rights, privacy, safety, or that of our customers.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for transmitted data
- Secure password-protected databases
- Regular security updates and maintenance
- Limited access to personal information by authorized personnel only
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: You may opt out of promotional emails by clicking the "unsubscribe" link in our emails.
6. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete such information immediately.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last Updated" date below.